Sales
From first contact to installed customer.
- Lead
- Coverage check
- Plan selected
- Contract signed
- Installation scheduled
- Installed
- Lost
Cockpit CRM · Internet service providers and telecom
CRM for internet provider with WhatsApp
The CRM with WhatsApp built for how your ISP works: coverage checks by ZIP code, plan selection, scheduled installation and retention before cancellation.
7 days free, no card required. Plans from R$ 99 per month.
From the coverage check to the installation, no subscriber gets left behind.
The problem
Where your ISP loses subscribers today
Requests left unanswered
A customer asks at night whether fiber is available on their street and, by the time someone replies, they have already signed with another provider.
Coverage checks that get lost
The ZIP code is jotted on paper or in a group chat, the check takes too long and nobody follows up with the answer.
Installations that never happen
The contract is signed, but the technician's schedule falls through and the customer gives up before installation.
Cancellations with no conversation
The subscriber asks to cancel and leaves without receiving any offer to stay.
With Cockpit, every subscriber has a place in the pipeline and a next step scheduled.
Ready-made pipelines
Three ready-made pipelines, from sales to retention
The stages below come set up when you create your account, and you can adjust them to how your team works.
Retention
Anyone who asked to cancel gets an offer.
- Asked to cancel
- Retention contact
- Offer sent
- Retained
- Canceled
Upgrade
Customers who can move up to a higher plan.
- Eligible customer
- Offer made
- Upgrade done
- Declined
A day at work
What the routine looks like with the CRM.
Today's queue
Overnight requests are already in the CRM, with the customer and where the contact came from.
Coverage check
With the installation ZIP code on the deal, the team checks coverage and records the result.
Plan selected
The salesperson adds the plan to the deal from the provider's plan catalog.
Installation
Once the contract is signed, the technician's visit goes on the calendar and the card moves on to Installed.
Retention
Anyone who asked to cancel is already in the Retention pipeline, with the contact scheduled.
Features
What comes ready for your ISP
Plan catalog
Add your plans and services with pricing, in categories that come ready, and attach them to the deal.
Coverage on the deal
Installation ZIP code and coverage status: covered, to be checked or not covered, visible on the dashboard.
Current carrier and contract end
Record the customer's current carrier and contract end date so you reach out at the right time.
Retention and upgrade
Dedicated pipelines for anyone who asked to cancel and for anyone who can move up a plan.
Source of every sale
Door to door, apartment building, store, referral, ad: find out where each customer comes from.
Loss reasons
No coverage, price, contract term, credit: find out why each sale didn't close.
WhatsApp and AI Agent
Your ISP's WhatsApp inside the CRM
Every conversation becomes a deal
Anyone who messages on WhatsApp enters the CRM with a deal already open, with no duplicates for existing customers.
Team inbox
Sales and retention on the same number, with a queue, transfers and internal notes the customer can't see.
Quick replies
Plans, documents, installation time: one click and the reply goes out standardized.
Photos and documents
Proof of address, documents and the contract stay in the conversation and in the customer's history.
Replies instantly, even in the middle of the night
The AI Agent answers on WhatsApp in your ISP's voice, answers questions, collects the address and hands off to sales when needed.
The AI Agent is an add-on, from R$ 149 per month.
Example conversation
Hi, is fiber available on my street? I'd like to see the plans.
Hi! Send me your ZIP code and house number and I'll start the coverage check.
ZIP 12345-000, number 210.
Got it! The team will confirm coverage and reach out with the plans.
WhatsApp connects through the official API (the number also stays on the phone app, with Coex) or by QR code.
Frequently asked questions
Questions from internet service providers.
We already use an ISP management system.
Cockpit handles what comes before and after the contract: the contact, the sale, the installation and retention. Your billing system stays where it is.
My team doesn't have time for another system.
The CRM comes with your ISP's pipelines and WhatsApp on the same screen. Your team works where they already work, just organized.
Will I lose my WhatsApp number?
No. With the official API and Coex, your number also keeps working on the phone app. You can also connect by QR code.
What about my subscribers' data?
Each provider has its own separate workspace, and each team member sees only what their profile allows.
Plans
One price for the team, everything included.
You pay for the size of your team, not per feature. Monthly, or yearly at a discount.
Pilot
R$ 99 /month
Up to 2 usersTeam
R$ 199 /month
Up to 10 usersChampionship
R$ 399 /month
Up to 50 usersLeague
R$ 699 /month
Up to 100 users
Start today with your ISP already organized.
In minutes your CRM is ready, with the ISP pipelines, the plan catalog and WhatsApp connected.
Try it free for 7 days7 days free, no card required.
Other industries
See also.
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- CRM for retail and resale storesReady-made pipelines: Sales, After-salesSee how it works →